COMHEM is a Swedish internet and TV company that have the best adverts on the TV that there is.
Sadly their customer service and company can fuck off and die because it's the biggest bag of shit I have ever had to deal with.
In Sweden sometimes in an apartment you have to go with the internet company that supplies to that house (so sadly there is little competition on price etc) - in 2005 when I had a place in Stockholm I used Comhem because there was no other choice.
The introductory price wasn't so band but when the bill came it was a different sum (more than twice the amount) to advertised...why was that, just 'cos.
The internet speed was worse than ever so I was forced to upgrade if I wanted to be able to at least not spend 24 hours trying to open up my email.
Years later when I moved I took my broadband with me, the one week it took to set up turned into three weeks.
Again they had an offer that you could use a certain speed for a certain time for a certain price....which was faster and cheaper than the one I already had.
Later I ordered their digital TV package as well. The box came but didn't work. Countless phone calls to countless customer service operators and technical support couldn't explain to us why it wasn't working. In the end they said they would send someone out.
Weeks turned into months and no one came. In the end we looked at it and figured it out. And so we had digital TV which is a bit like this.
*FILM CHANNEL - Nothing you want to see or have not already seen, 5 times a day for a week
*SCI FI CHANNEL - The same episode of Dr.Who 15 times a day, for a week
*COMEDY CHANNEL - Two & a Half Men, same episode, 15 times a day for a week.
*MTV - Re-Runs of Jackass, Wildboys, Viva La Bam and Dirty Sanchez, 10 times a day, for a week
...and so on. In the end we just unplugged the box as there was nothing on to watch, nothing at all, just the same rolling repeats of old stuff you have already seem, 15 times a day.
Few months ago I was kicked out of my apartment and made homeless...I of course can't use the broadband from Comhem...but apparently I am signed on until 2011 (I don't remember agreeing to that at all?)
My choices - either find someone else to take over the contract or pay up. WTF?
So my message to all of you today in Sweden....fuck Comhem in their stupid asses,don't use them they are shit, terrible and you'll be stuck to them until the day you die paying for their shitty services.
Much better to use one of the new Mobile Broadband modem things, then at least you have a choice.
Comhem...fuck off!
3 comments:
Hi,
We’re glad to hear that you like our commercials.
Regarding the channels we have a great amount and packages for our customers to choose between. We are always looking for new channels that our customers would like to have. With this we hope that every costumer can find something that they enjoy.
One thing we can’t change is the content of the channels, which is up to the channel producers to decide.
All our subscriptions can be ordered with or without binding period, except for channels from Viasat and Canal+. Usually when you order with a binding period you will receive one discounted monthly fee or a reduced price on the box or modem.
Best Regards
Fredrik Söderlund
Customer Service
Why thanks Fredrik! I can now add you to the "haterz".
If they are non-binding why can I not get rid of your contracts? Why despite me being homeless must I still pay for an internet connection that I can't use because apparently your company set up this for me (I have no idea, don't remember)
Why do you show the same shows over and over and over and over again, we've all seen Jackass, every episode, 300 times, they don't make it any more - why not play a good selection instead of being lazy and showing the same show or film over and over.
And why did it take MONTHS to set up my digital box, your tech support had no idea despite being passed on to many different people many times and you "sending a guy out" never happened.
I have up to 500 swedish readers a day here so...you have the chair Fredrik. What do you say?
Also...despite explaining my situation to ComHem's customer "service (hindrance would be better) the only way to get out of my contract that I didn't sign up for is to pass it on to someone else.
So they have sent a "pass it over" contract for my ex-sambo and me to sign.
Well done! Maybe I can stay there and have a nice cup of tea too!
Despite me saying to them repeatedly that I am not in the town or country....
Customer Service needs a bit of training in what a customer is and how to service them.
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