Continuing my rant at possibly Sweden's worst company and customer services...COMHEM. My mind boggles at really how useless and worthless a customer services can be. I think this is them...
Those that read my post a few days ago might have seen that I got a reply from ComHem, and I asked some more questions that have gone unanswered. Pretty normal practice there.
I am in a debate with them now, it has taken me more than a week and several people (heaven forbid the same person would deal with your problem...jeez they might know what you're talking about) to come up with nothing of any help at all.
So here is the conversation in short.
ME: Gotta quit my broadband, I've been kicked out of that house and am moving country.
COMHEM: You can let someone else take over the contract or pay it off until next year at 50% (*I'll point out that CONHEM don't make you sign a contract, you do it all over the phone, so if this was ever in a written contract, I never saw it and didn't sign it, it's just one of their clauses that you don't find out about until you can't do anything about it)
ME: Can't really do that can I? I am not in the country and have been made homeless, it wasn't my choice and it's kind of an emergency situation.
COMHEM: Tough, this is all you can do.
ME: But how can I do that, do you have any suggestions on what I can do?
COMHEM: We can't change our terms.
ME: OK, can I speak to someone higher up then? This is sort of unfair, unpractical and kind of impossible.
COMHEM: We have you agreeing to a recorded contract (*they send it to me and it's a guy speaking really fast and I'm not even sure what I was agreeing to. I'm quite sure this is a trick of theirs)
ME: OK, so I am forced to speak to my ex and she will take over the contract
COMHEM: OK, we have sent a form for you both to fill in.
ME: I am not in the country, how do I fill it in?
COMHEM: You both have to fill it in.
ME: OK...any suggestions on how to do this?
COMHEM: You both have to fill it in.
ME: OK but how? Do you have any suggestions?
COMHEM: Our suggestion was that you hand the contract over to someone else...
So as you can see, customer service, service my ass! No help at all, and I will point out again that these answers are over a week or so and came from different people, so it's not even the same person.
CDON.COM, another Swedish company have the best customer service ever. No matter what happens you can rely on them to help you, sort out your problems and fix everything. Not just have some monkey read from a list.
If you live in Sweden and are in a house with Comhem but want to avoid THE WORST COMPANY IN SWEDEN I would suggest looking at the following webpage:
Here you have mobile broadband offers and price comparisons from:
All of these companies have mobile broadband from 199:- a month and some you can have for up to as little as a week. All have much better conditions and terms and don not have a customer service whose main job it is to wind you up.
Choose these over COMHEM because they really are the worst company in Sweden...